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Frequently Asked Questions

  • Most of our products are made from Israel

  • Our products are safe to use, natural and organic and normally don’t cause allergies. Check the list of ingredients of particular products if you have very particular allergens or if you are using other skin care products.

  • Yes, all our products are 100% organic and paraben-free making it safe for pregnant women to use.

  • Yes

  • Our products are safe for sensitive skin. We also offer products that cater to different types of skin (oily, normal, dry). There is an available skin analysis machine in our clinics to ensure the right type of product for your needs.

  • While It is safe to use it together with other skin care brands, we recommend you to use this with our brand for best results.

  • Yes. We have clinics and stores that you can visit. Here’s a list of our locations.

  • Every individual is unique. And each of the products has a different efficacy rate. We suggest using our products properly with provided instructions for at least 30 days to have visible results.

    Please note that results may vary due to pre-existing conditions.

  • Each product has an expiration date and has a best used after opening indicator on the box and on the container. We suggest that after opening the product and exposing it to air to consume it between 12 to 18 months depending on the product.

Products

  • Free shipping on orders within Metro Manila! We will cover the shipping expenses for your orders.

  • We deliver nationwide. Currently we are not offering orders outside the Philippines.

  • Please expect 2-3 business days upon placing an order.

  • No. However, a representative will call you during business hours to confirm your order and shipping address to ensure correct delivery.

  • We will be sending you a confirmation email including the shipping information and tracking details upon shipping out your order.

  • No.

  • View our full policy here: Exchange Policy

    If the buyer is not satisfied with the purchased item due to a defect in the quality thereof which the buyer was not aware of the time of purchase, the item may be replaced or refunded, if recipient can send back the item as received or delivered within seven (7) days from its purchase.

    If the buyer opts for a replacement, a replacement product shall only be released to the buyer provided that the buyer return the product as follows: (A) with all its components and accessories, (B) contained in the original manufacturer packaging when it was delivered, (C) without any mark or indication on the product that it has been unreasonably or improperly used, no signs of tampering and (D) original receipt.

    Cosmetigroup Int'l Corp. will replace the confirmed defective/malfunctioning item/s within three (3) working days after the warranty claim has been filed.

    In the event that the buyer opts for a refund instead of a replacement, the buyer must submit proof of the defect in the quality of the goods sold. Cosmetigroup Int'l Corp will issue the refund for the confirmed defective/malfunctioning item/s within three (3) working days after the claim for refund has been filed.

    A change of mind on the part of the buyer/customer does not entitle him/her to any refund/exchange. (Under the IRR (Implementing Rules and Regulations) of R.A. 7394, The Consumer Act of the Philippines)

    For warranty claims or concerns kindly email us at customercare@cosmetigroup.com.ph with the following requirements:

    Photo/s and/or video of the damaged item/s for return

    Receipt

    1 Valid I.D.

    Detailed statement of the issue

Shipping & Returns

Shipping & RePayment - In Store

  • For straight payment

    Cash , Gcash , Bank Transfer , Debit

    For Installments: Credit 0% interest rate. Available for 3 months/ 24 months

    Partnership banks that are applicable for installments

    Metrobank , BPI , Citi Bank , RCBC

  • You have to request from your bank to have an access for installments

  • Yes.

Payment - Online

  • Instapay for straight payment

    Gcash , Paymaya , Grabpay , ShopeePay , PayPal

    Installation: Credit 3months/6months/12months

    BPI

    Bank Transfer:

    AUB (Botty)

  • Contact customer service via email customercare@cosmetigroup.com.ph or call 09178234783